Terms of service

When I Am Limited - Terms and Conditions



Effective Date: Aug. 12, 2025

Welcome to When I Am Limited! These Terms and Conditions (“Terms”) govern your use of our website and services, including purchasing second-hand luxury bags from When I Am Limited. By using our website, you agree to abide by these Terms.


1. Definitions

To ensure clarity throughout this document:

• “When I Am Limited”: Refers to a company registered in the United Kingdom, located at C/O Keith Willis Associates Ltd, Gothic House, Barker Gate, Nottingham, Nottinghamshire, United Kingdom, NG1 1JU.

• “Customer”: Any person who purchases goods or services from When I Am Limited.

• “Goods”: Refers to second-hand luxury bags and related items sold by When I Am Limited.

• “Services”: Includes the sale, authentication, and delivery of Goods.

• “Website”: Refers to www.wheniam.shop 

• “Order Confirmation”: A formal email sent to the Customer confirming the acceptance and processing of their order.

2. Formation of Contract

  • An order constitutes an offer to purchase.

  • The contract is formed only when When I Am Limited dispatches the Product(s) and provides the Customer with a dispatch confirmation email.

  • If we cannot fulfil an order, we will notify the Customer promptly. Any payments made will be refunded within 7 business days.

3. Products and Descriptions

3.1. Condition Disclaimer

  • All Products are sold “as-is.” While our team conducts thorough inspections and describes the condition accurately, minor imperfections may exist due to their pre-owned nature.

3.2. Authenticity Guarantee

  • When I Am Limited guarantees the authenticity of all Products.

  • Customers have 14 days to raise authenticity concerns. After this period, we cannot process authenticity disputes.

3.3. Condition Ratings

  • Products are categorized as “Like New,” “Very Good,” “Good,” or “Fair” based on wear and condition.

3.4. Use of Third-Party Trademarks

  • Trademarks and brand names (e.g., Chanel, Gucci) mentioned are the property of their respective owners. When I Am Limited is not affiliated with these brands unless explicitly stated.

4. Pricing, Taxes, and Duties

4.1. Prices

  • All prices are displayed in British Pounds (£).

4.2. Payment Methods

  • Accepted payment methods include:

    • Credit/Debit Cards (Visa, MasterCard, American Express)

    • PayPal

    • Bank Transfers

5. Shipping and Delivery

5.1. Shipping Costs

  • Customers are responsible for shipping costs unless otherwise specified.

  • Return shipping costs must also be borne by the Customer unless the Product is defective or incorrect.

5.2. Delivery Timeframes

  • UK: 3–5 business days (max)

5.3. Customs Duties and Fees

  • Customs fees and local taxes must be paid by the Customer. These are not included in the product price or shipping fees.

6. Returns and Refunds

6.1. UK Consumer Rights

  • Customers in the UK are entitled to a 14-day cooling-off period under the Consumer Contracts Regulations 2013. During this period, customers can cancel and return items purchased online for any reason, starting from the day they (or someone on their behalf) receive the goods. Once When I Am Limited is notified of the return within these 14 days, customers have another 14 days to return the goods. When I Am Limited will then issue a refund, including the standard delivery charge, within 14 days of receiving the returned goods.

6.2. Return Conditions

  • Items must be returned in their original condition, including tags and packaging. Products showing additional wear or damage will not qualify for a refund.

  • International Returns: Customers outside the EU must handle customs declarations and ensure timely delivery to When I Am Limited.

6.3. Refund Process

  • Refunds are processed within 14 business days of receiving the returned Product. Refunds are issued to the original payment method.

7. Privacy and Data Protection

For details on how we collect, process, and protect your data, refer to our [Privacy Policy](Insert Privacy Policy Link) and [Cookie Policy](Insert Cookie Policy Link).

7.1. Data Retention

  • We retain personal data only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

7.2. Third-Party Sharing

  • Your data may be shared with trusted third parties (e.g., payment processors, shipping providers) strictly for the purpose of completing transactions.

8. Customer Responsibilities

  • Customers must provide accurate shipping information.

  • Undeliverable packages due to incorrect addresses or refusal to pay customs fees will incur additional charges.

9. Limitation of Liability

  • When I Am Limited is not liable for:

    • Delays caused by shipping providers.

    • Losses arising from customs duties or fees.

    • Consequential damages, including loss of profit.

  • Liability exceptions: These exclusions do not apply in cases of fraud, personal injury, or death caused by our negligence.

10. Dispute Resolution

10.1. Alternative Dispute Resolution (ADR)

  • UK customers can seek Alternative Dispute Resolution (ADR) if a dispute cannot be resolved through our internal complaints procedure. We will inform you of a certified ADR provider, such as RetailADR, and whether we intend to use their services once a dispute arises. ADR offers a way to resolve disputes without going to court and is often free for consumers. For more information, visit RetailADR or refer to Citizens Advice guidance

10.2. Governing Law

  • These Terms & Conditions are governed by the laws of the United Kingdom. If you reside outside the UK, your local mandatory consumer protection rights may still apply.

11. Intellectual Property

  • All content on the When I Am Limited website, including images, logos, and product descriptions, is owned by When I Am Limited. Unauthorized use is strictly prohibited.

12. Contact Information

For questions or concerns, contact us at:

  • Email: sales@wheniam.shop 

  • Phone: +44 7876 222303